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Service

More than 50 SERVICE HelpLines are available worldwide, and more than 200 qualified regional SERVICE technicians in the field. You will be supported by numerous specialists and developers in different fields. An extensive database of knowledge supports our know-how and enables many different solution methods. Our technicians are equipped with specific tools.

 

Benefits

  • Quick and effective problem solving
  • Information on the elimination of weak points and potential improvements
  • Smooth handling thanks to personal contacts

Service

The optional remote service connection allows our HelpLine to view important control information on the machines directly and promptly. This enables quick and precise remote diagnosis, eliminating the need for a technician's visit in more than 30% of cases.

 

Benefits

  • Quicker and more precise diagnosis with sound data
  • Avoidance or reduction of on-site visits