Customer Service

Our qualified service technicians are stationed all over the world and can reach you quickly if required. The service technicians can access technical support from the factory at any time. They identify faults, carry out repairs, measure, assess, restore the machine geometry if required, and make a condition appraisal.


Your advantages

  • Fast response times thanks to locally stationed service engineers
  • Rapid troubleshooting
  • Fast and lasting problem solutions

Customer Consultation

We would be delighted to advise you on site of our services and help you to implement your projects. We can identify your needs and make specific recommendations.


Your advantages

  • Availability of competent technical customer advisors
  • Individual support
  • Free consultation at your premises


Over 50 HelpLine employees are available worldwide: They are your first point of contact if you have any questions or problems. Your regional service manager organizes any further procedures or helps you personally.


Your advantages

  • Personal contact
  • Increased machine availability through fast response times

Product brochure

pdf, 4 MB
Customer Care
Near you, wherever you are, with more than 200 contacts conversant in 10 languages
pdf, 5 MB
Customer Care Booklet
From "Start up" through to "Retrofit" – we at Customer Care are there for you worldwide throughout the entire working life of your machine
Available for you throughout the world