Customer service

Our qualified service technicians are based all over the world and can reach you quickly if required. The service technicians can access technical support from the factory at any time. They identify faults, carry out repairs, measure, assess, restore the machine geometry if required, and draw up inventories.

 

Your advantages

  • Fast response times thanks to locally based service technicians
  • Rapid troubleshooting
  • Quick and effective problem solving

Customer consultation

We will be happy to advise you about our services on site and support you in the implementation of your projects. We will determine your needs and provide you with concrete recommendations.

 

Your advantages

  • Availability of competent technical customer advisers
  • Individual support
  • Free consultations at your premises

HelpLine

Over 50 HelpLine employees are available to assist you worldwide: they are your first port of call in the event of queries or problems. Your regional service manager then organizes the next steps or helps you personally.

 

Your advantages

  • Personal contact
  • Increased machine availability thanks to fast response times

Product brochure

pdf, 8 MB
Customer Care Booklet
From "Start up" through to "Retrofit" – we at Customer Care are there for you worldwide throughout the entire working life of your machine
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All over the world for you!
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